Reporting Infringement and Other Abuse

AdRoll takes reports of intellectual property infringement, and other reports of abuse on our website, or in the use of our Service seriously. Please see below on how to contact us about resolving issues on the following:

  • Copyright and Trademark
  • Privacy and Other Issues

Copyright and Trademark

AdRoll will respond to allegations of copyright violations in accordance with the Digital Millennium Copyright Act ('DMCA') and other applicable laws. Our process for complaints of trademark infringement follow a similar, modified format.

If you are a copyright/trademark owner or an agent on behalf of a copyright/trademark owner, and you believe that any content or link on AdRoll’s website infringes your copyright/trademark, you may submit a notice by providing us with the following information in writing:

  • Identify in sufficient detail the copyrighted or trademarked work or intellectual property that you claim has been infringed so that we can locate the material.
  • If you are submitting a trademark complaint, please provide the serial or registration number of your trademark and the country in which it is registered.
  • Identify the specific location on the website where the material is located. You must provide us with reasonably sufficient information to locate the alleged infringing material.
  • Include a statement by you that you have a good faith belief that the disputed use is not authorised by the copyright/trademark owner, its agent or the law.
  • Include your name, postal address, telephone number and email address.
  • Include a statement that the information contained is accurate and that you attest under the penalty of perjury that you are the copyright/trademark owner or that you are authorised to act on the copyright/trademark owner's behalf.
  • Include the electronic or physical signature of the owner of the copyright or a person authorised to act on the owner's behalf. Typing out your name is sufficient if you are submitting your notice electronically.

You may submit your notice by post or email:

AdRoll, Inc.
Attention: Legal Department
2300 Harrison St, Fl 2
San Francisco CA, 94110
Email: support@adroll.com

AdRoll will respond in a timely manner and we will work in good faith to resolve complaints. We reserve the right to remove any and all content without prior notice.

Privacy and Other Abuse

We encourage you to review our Privacy Notice available at https://www.adroll.com/about/privacy to learn more about our privacy practices. If you find other content on the website that you find abusive or objectionable, please contact us at support@adroll.com with your precise complaint, and we will work in good faith to resolve other issues in accordance with applicable law.